:root{--primary:#003366;--gold:#c5a44e;--teal:#2a9d8f;--green:#28a745;--red:#dc3545;--bg:#f4f5f7;--card:#fff;--text:#1a1a2e;--muted:#6c757d;--border:#e0e3e8;--shadow:0 2px 12px rgba(0,0,0,0.06);--r:12px}
*{margin:0;padding:0;box-sizing:border-box}body{font-family:'Segoe UI',system-ui,sans-serif;background:var(--bg);color:var(--text);line-height:1.6}a{color:var(--teal);text-decoration:none}
/* Chat Page */
.chat-page{min-height:100vh;display:flex;flex-direction:column;background:linear-gradient(135deg,#003366 0%,#004080 50%,#00264d 100%)}
.chat-header{background:rgba(0,0,0,0.2);padding:16px 24px;display:flex;justify-content:space-between;align-items:center;backdrop-filter:blur(10px)}
.chat-header h1{color:#fff;font-size:16px;font-weight:700}.chat-header .flag{font-size:24px}
.chat-header .subtitle{color:rgba(255,255,255,0.7);font-size:11px}
.lang-toggle{display:flex;gap:4px}.lang-toggle button{padding:6px 14px;border:1px solid rgba(255,255,255,0.3);border-radius:6px;background:transparent;color:#fff;font-size:12px;cursor:pointer;transition:0.2s}
.lang-toggle button.active{background:var(--gold);border-color:var(--gold);color:#000;font-weight:700}
.chat-container{flex:1;max-width:800px;width:100%;margin:0 auto;display:flex;flex-direction:column;padding:16px}
.chat-messages{flex:1;overflow-y:auto;padding:10px 0;display:flex;flex-direction:column;gap:12px}
.msg{max-width:80%;padding:14px 18px;border-radius:16px;font-size:14px;line-height:1.6;animation:fadeIn 0.3s ease}
@keyframes fadeIn{from{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}
.msg.user{align-self:flex-end;background:var(--gold);color:#000;border-bottom-right-radius:4px}
.msg.assistant{align-self:flex-start;background:#fff;color:var(--text);border-bottom-left-radius:4px;box-shadow:var(--shadow)}
.msg.assistant .sources{margin-top:10px;padding-top:10px;border-top:1px solid var(--border);font-size:12px;color:var(--muted)}
.msg.assistant .sources a{color:var(--teal)}
.msg.system{align-self:center;background:rgba(255,255,255,0.1);color:#fff;font-size:12px;border-radius:20px;padding:8px 16px}
.chat-input{display:flex;gap:10px;padding:16px 0}
.chat-input input{flex:1;padding:14px 20px;border:none;border-radius:25px;font-size:15px;background:rgba(255,255,255,0.95);color:#333;box-shadow:0 4px 15px rgba(0,0,0,0.1)}
.chat-input input:focus{outline:none;box-shadow:0 4px 20px rgba(0,0,0,0.15)}
.chat-input button{width:50px;height:50px;border:none;border-radius:50%;background:var(--gold);color:#000;font-size:20px;cursor:pointer;transition:0.2s;display:flex;align-items:center;justify-content:center}
.chat-input button:hover{background:#d4b35e;transform:scale(1.05)}
.chat-footer{text-align:center;padding:12px;color:rgba(255,255,255,0.4);font-size:11px}
.confidence-badge{display:inline-block;padding:2px 8px;border-radius:10px;font-size:10px;font-weight:600;margin-left:8px}
.conf-high{background:rgba(40,167,69,0.15);color:var(--green)}.conf-med{background:rgba(255,193,7,0.15);color:#856404}.conf-low{background:rgba(220,53,69,0.15);color:var(--red)}
.escalation-bar{background:rgba(220,53,69,0.9);color:#fff;padding:12px 20px;border-radius:12px;text-align:center;margin:8px 0;display:flex;justify-content:space-between;align-items:center}
.escalation-bar button{padding:8px 20px;border:2px solid #fff;background:transparent;color:#fff;border-radius:20px;cursor:pointer;font-weight:600}
.rating-bar{display:flex;gap:8px;justify-content:center;margin-top:12px}.rating-bar button{width:36px;height:36px;border-radius:50%;border:2px solid rgba(255,255,255,0.3);background:transparent;color:#fff;font-size:16px;cursor:pointer;transition:0.2s}
.rating-bar button:hover,.rating-bar button.active{background:var(--gold);color:#000;border-color:var(--gold)}
/* RTL support */
[dir="rtl"] .msg.user{align-self:flex-start;border-bottom-right-radius:16px;border-bottom-left-radius:4px}
[dir="rtl"] .msg.assistant{align-self:flex-end;border-bottom-left-radius:16px;border-bottom-right-radius:4px}

/* Admin */
.layout{display:flex;min-height:100vh}.sidebar{width:240px;background:var(--primary);color:#fff;position:fixed;top:0;left:0;height:100vh;overflow-y:auto;display:flex;flex-direction:column;z-index:100}
.sidebar-brand{padding:20px;border-bottom:1px solid rgba(255,255,255,0.08)}.sidebar-brand h2{font-size:14px;color:#fff}.sidebar-brand .sub{font-size:10px;color:var(--gold);text-transform:uppercase;letter-spacing:1.5px}
.sidebar nav{flex:1;padding:10px 0}.sidebar nav a{display:flex;align-items:center;gap:10px;padding:10px 20px;color:rgba(255,255,255,0.6);font-size:13px;transition:0.2s;border-left:3px solid transparent}
.sidebar nav a:hover,.sidebar nav a.active{color:#fff;background:rgba(255,255,255,0.06);border-left-color:var(--gold)}
.sidebar nav .label{padding:16px 20px 6px;font-size:9px;text-transform:uppercase;letter-spacing:1.5px;color:rgba(255,255,255,0.3)}
.sidebar-footer{padding:14px 20px;border-top:1px solid rgba(255,255,255,0.08);font-size:12px}
.main{flex:1;margin-left:240px}.topbar{background:var(--card);padding:14px 28px;border-bottom:1px solid var(--border);display:flex;justify-content:space-between;align-items:center;position:sticky;top:0;z-index:50}
.topbar h1{font-size:18px;font-weight:700;color:var(--primary)}.content{padding:24px 28px}
.card{background:var(--card);border-radius:var(--r);box-shadow:var(--shadow);padding:22px;margin-bottom:18px}.card h3{font-size:15px;color:var(--primary);margin-bottom:14px}
.card-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:14px}
.kpi-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:16px;margin-bottom:22px}
.kpi{background:var(--card);border-radius:var(--r);box-shadow:var(--shadow);padding:20px;text-align:center;border-top:3px solid var(--primary)}
.kpi.gold{border-top-color:var(--gold)}.kpi.red{border-top-color:var(--red)}.kpi.green{border-top-color:var(--green)}
.kpi .value{font-size:32px;font-weight:700;color:var(--primary)}.kpi .label{font-size:11px;color:var(--muted);margin-top:4px}
.grid-2{display:grid;grid-template-columns:1fr 1fr;gap:18px}
table{width:100%;border-collapse:collapse;font-size:13px}th{background:var(--primary);color:#fff;padding:10px 12px;text-align:left;font-size:11px;text-transform:uppercase}
th:first-child{border-radius:var(--r) 0 0 0}th:last-child{border-radius:0 var(--r) 0 0}
td{padding:9px 12px;border-bottom:1px solid var(--border)}tr:hover td{background:rgba(42,157,143,0.03)}
.badge{display:inline-block;padding:3px 10px;border-radius:20px;font-size:10px;font-weight:600;text-transform:uppercase}
.badge-green{background:rgba(40,167,69,0.12);color:var(--green)}.badge-red{background:rgba(220,53,69,0.12);color:var(--red)}
.badge-gold{background:rgba(197,164,78,0.15);color:#8b6914}.badge-blue{background:rgba(0,51,102,0.1);color:var(--primary)}
.btn{display:inline-flex;align-items:center;gap:6px;padding:8px 16px;border-radius:6px;font-size:12px;font-weight:600;cursor:pointer;border:none;transition:0.2s}
.btn-primary{background:var(--primary);color:#fff}.btn-primary:hover{background:#004080;color:#fff}
.btn-gold{background:var(--gold);color:#000}.btn-danger{background:var(--red);color:#fff}
.btn-outline{background:transparent;border:1px solid var(--border);color:var(--text)}.btn-sm{padding:5px 12px;font-size:11px}
.form-group{margin-bottom:12px}.form-group label{display:block;font-size:12px;font-weight:600;color:var(--primary);margin-bottom:3px}
.form-control{width:100%;padding:8px 12px;border:1px solid var(--border);border-radius:6px;font-size:13px;font-family:inherit}
.form-control:focus{outline:none;border-color:var(--teal);box-shadow:0 0 0 3px rgba(42,157,143,0.1)}
textarea.form-control{min-height:120px;resize:vertical}
.flash{padding:12px 18px;border-radius:6px;margin-bottom:14px;font-size:13px}
.flash-success{background:rgba(40,167,69,0.1);color:var(--green);border:1px solid rgba(40,167,69,0.2)}
.flash-error{background:rgba(220,53,69,0.1);color:var(--red);border:1px solid rgba(220,53,69,0.2)}
.login-page{min-height:100vh;display:flex;align-items:center;justify-content:center;background:var(--primary)}
.login-box{background:var(--card);padding:44px 36px;border-radius:14px;width:400px;box-shadow:0 8px 30px rgba(0,0,0,0.3)}
.login-box h1{font-size:20px;color:var(--primary);margin-bottom:4px}.login-box .sub{color:var(--muted);font-size:12px;margin-bottom:24px}
.login-box .accent{height:4px;background:linear-gradient(90deg,var(--primary),var(--gold));border-radius:2px;margin-bottom:24px}
@media(max-width:768px){.sidebar{display:none}.main{margin-left:0}.kpi-grid{grid-template-columns:1fr}.grid-2{grid-template-columns:1fr}.chat-container{padding:8px}.msg{max-width:90%}}
@media print{.sidebar,.topbar,.btn,form{display:none!important}.main{margin-left:0!important}}